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MANAGED NETWORK & SECURITY SERVICES

If transitioning your IT team from reactively addressing time-consuming tasks to proactively working on projects

And initiatives that will refocus your organization for the future, then EDT’S Managed Network and Security Services Solutions are for you.

We partner with world renown leaders in the Security Operations space to give you state-of-the-art, 24x7x365 Network and Security Operations Centers, state-of-the-art, 24x7x365 Network and Security Operations EDT partners with knowledgeable  and  certified solutions architects, engineers and security analysts that manage the networks and security for some of the most well known enterprises,  service  providers  and  government  agencies  in  the  world. Many of these organizations are utilizing legacy WAN Solutions or the latest technologies, such as SD-WAN or the cloud, EDT’s Managed Services professionals rely on proven methodologies and experience to ensure customers get the most from their network architecture and investments.

SERVICE DESK

AVAILABILITY MONITORING

CAPACITY MANAGEMENT

INCIDENT MANAGEMENT

PROBLEM MANAGEMENT

RELEASE MANAGEMENT

VENDOR MANAGEMENT

CHANGE MANAGEMENT

PRODUCT LIFECYCLE

ALERT MANAGEMENT

MACD’S

DIGITAL LABOR

EDT’s Managed Services team and partners meet the unique demands of customers, regardless of their size, network architecture or industry.

24x7x365 access and trouble ticketing delivered by experienced, highly trained engineering staff Alerts are monitored, and notifications are provided for customers’ network assets and devices Right-sizing solutions to meet customers’ specific IT, business and financialrequirements Issues are remediated and, if necessary, changes are made to prevent future occurrences Incident root causes are analyzed to uncover any repetitive, determining factors Planning, testing and deployment of any software or hardware changes Vendor coordination provides simpler incident resolution and product lifecycle management Remote upgrades and patches management delivered on ITIL-based framework Reviewing, defining and

Implementing strategies to proactively address End-of-Life advisories alerts are validated, and first level triage is initiated, which includes cause determination Moves, Adds, Changes and Deletions delivered

to satisfy customers’ processes and procedures Enhancing efficiencies of free up time so IT can focus on key, strategic initiatives

SUPPORT LEVELS TO ADDRESS NEEDS AND ACOMMODATE BUDGETS

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Through a customizable dashboard, EDT and our partners Managed Services customers are provided with an intuitive, simple-to-use portal that allows them to easily monitor live and past system performance, including current and historical ticket details and ticket history. EDT’s Managed Services Solutions enable IT personnel to proactively focus on the future.