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Customer Experience

Innovations that drive customer experience

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Customer experience is the most critical aspect of every organization. With the onset of mobility and the digital shopper, and every type of customer, the customer experience is paramount.

The step to the sale are many. We deliver organizations innovative customer experiences where loyalty is the central theme.

There are multiple channels to deliver the complete interactive customer experience. We help companies reach customers through multiple channels of interaction – online, mobile apps, voice with video, live chats and other central  points of contact – all while bringing the communications  and data into a single customer experience, regardless of medium.

Mobile App Development

Mobil applications are hording more of the customers wants and needs when it comes to satisfaction and easy of use. We support several vendors that create the seamless experience. With ranging from in-store kiosks to location awareness experiences for industry to integrate Internet of Things applications.

EDT’s team uses best practices to ensure software is developed the right way, with ongoing customer engagement ensures the applications perform and function exactly as they should. This facilitates continuous focus and attention to how the app fits into its own and most importantly customer experience strategies from the onset through the finished production.

 

Data Analytics

Monetizing the captured information on customer information and behaviors, is another important business biproduct that will help offset any additional cost experienced from the decision to move to new technologies that embrace the customer experience. A byproduct of customer experience-

EDT’s Big Data practice can help you proficiently capture, analyze and perform upon customer experience-generated data. By utilizing Big Data analytics to predict demand, personalize marketing, or optimize price, you’ll be able to operate more effectivly, influence customer behavior, and become more competitive.

EDT’s Big Data solutions can help you efficiently capture, analyze and act upon customer experience-generated data.

Customer Collaboration

From applying for a job via a tablet while sitting at the coffee table to receiving clinical health care at a distance, today’s connected consumer expects seamless communication at a time and place that fits their schedule. Meeting consumer expectations requires a consistent strategy and an functional IT infrastructure.

EDT can help you understand your customers’ journey and create a solution to fully meet your customers’ expectations while providing high availability and reliability. This can involve building out best-in-class wireless infrastructure for your physical locations or providing back-end systems integration to bring multiple, siloed communications channels into a single, manageable system to provide reliable and persistent customer interactions across any number of devices and touch points.

 

Business Intelligence

Understanding the different anxieties, backgrounds, and expectations of every customer, patient, that comes to your organization is crucial. EDT can build financial models specific to customer experience, which can in turn be used to measure the impact of customer experience answers on reoccurring costs, productivity and other cost concerns.

By better understanding the metrics behind various kinds of investments in customer experience solutions, we can help with your investment goal into the zones where you can provide the most value to your customers.